At SDM Academy Skill Mission, we are dedicated to delivering top-notch training programs in Tax and SAP that empower individuals and professionals. As an educational training institute, most of our course materials and resources are provided in a digital format. However, for those enrolled in programs that require physical materials, we have outlined our shipping and delivery policy below.
1. Digital Delivery
- Course Access:
All our Tax and SAP training programs are primarily conducted online. Once you successfully register for a course, you will receive access to the course materials, including video lectures, eBooks, case studies, and assessments, through your registered email.- Access to digital content is usually provided within 24-48 hours after registration.
- Login credentials for our e-learning platform will be emailed directly to your inbox.
- Virtual Training Sessions:
For live online sessions, participants will be provided with a link to join via email. You will also receive reminders 24 hours and 1 hour before the session begins.
2. Physical Delivery (If Applicable)
In certain cases, participants enrolled in specialized courses may require physical study materials, textbooks, or kits. For these situations, the following shipping policy applies:
- Shipping Areas:
We ship physical materials only within insert applicable regions. Please ensure that the address you provide during registration is accurate. - Processing and Shipping Times:
- Orders for physical course materials will be processed within 2-3 business days after registration confirmation.
- Shipping times typically range from 5-7 business days, depending on your location.
- Shipping Charges:
- Shipping charges will be applied at checkout based on your location and the weight of the materials.
- In some cases, free shipping promotions may apply, which will be mentioned during the checkout process.
3. Tracking Your Shipment
Once your materials are dispatched, you will receive a shipping confirmation email containing tracking details. You can use the provided tracking number to monitor the status of your delivery.
4. Lost or Delayed Shipments
If your shipment is delayed or lost, please contact our customer support team within 7 business days of the estimated delivery date. We will work closely with the shipping provider to resolve any issues and ensure you receive your materials promptly.
5. Damaged or Incorrect Materials
In the event that you receive damaged or incorrect materials, please notify us within 48 hours of receiving your shipment. We will arrange for a replacement or issue a refund for the damaged items.
7. No Shipping Required for Online Courses
For most participants, no physical shipping is required, as all course content is accessible online. Digital resources and materials are included with your course fee and can be accessed from anywhere in the world.
Contact Us
If you have any questions about our shipping and delivery policy or need assistance with your order, please contact us at email or phone number. We are here to help ensure you have a smooth and enriching learning experience with SDM Academy Skill Mission.